Clinical Support Manager


Barrie, ON, Canada
Full Time, Permanent

Job Description


Bayshore Home Care Solutions is hiring for a new position, a Clinical Support Manager position.

Reporting to the Director of Clinical Management, the Clinical Support Manager will coordinate clinical education and in-service activities, along with manage and supporting our Wound Care Program.


  • You will supervise and support Bayshore’s Healthcare Aides to ensure compliance with federal, provincial and company’s standards of practice. As well as to ensure that the well-being and skills development of our staff are being addressed from their first day onwards.

  • The care of our clients will always be a key priority for you, as you lead the integration of client satisfaction initiatives, participate in business development as needed and ensure that all client concerns are addressed.

  • •ou are a Bayshore Ambassador as you will be essential in promoting Bayshore Home Health in our local healthcare, business communities and community events.

  • As part of the Bayshore family, you will adhere to Bayshore policies and procedures, including participating in improvement initiatives, Health and Safety Activities and Process and maintain the highest level of confidentiality regarding our clients and company information.

  • Support onboarding and orientation of new field staff

  • Wound Care Program

  • Arrange and/ or provide client assessments by utilizing your expertise, providing health teaching and direction relating to Wound Care Best Practices, reporting any unusual circumstances to the Branch office

  • To collaborate with NSWOC as required for further wound assessment and recommendations

  • Perform Wound Care Nurse duties in accordance with company policies and procedures and Standards of Nursing Practice as defined by the provincial regulating body: perform specialized nursing procedures for which recognized training and current competency can be demonstrated

  • Observe and document client condition according to Bayshore Home Care Solution and CNO standards

  • Provide direction, support, and delegation to RN/RPN and unregulated field employees relating to Wound Care Best Practice guidelines



  • Registered Nurse

  • The Clinical Support Manager will have an accredited post-secondary skin health and wound care course or must obtain within 6 months of hire.

Skills and Experience

  • Minimum two (2) years leadership experience

  • A proven people leader preferably as a Nurse Supervisor in a community healthcare setting

  • Proven ability to effectively communicate with all levels of clinical/non-clinical Field employees and interpret company policies, strong track record in health teaching

  • A solid knowledge of the principles, practices, and methods of Community nursing.

  • Able to perform and prioritize multiple functions and tasks

  • Travelling is required, evidence of a valid drivers’ license, current CPR certification.

  • Knowledge of CNO professional standards

  • Demonstrated excellence in communication, both written and verbal

  • Demonstrated problem assessment skills

  • Demonstrated commitment to customer service and teamwork

  • Demonstrated individual leadership skills

About the Company

Bayshore Home Care Solutions is a community health care provider full of heart. We believe in creating special moments for our clients each day whether at the bedside, on the phone or providing support to our healthcare heroes. With over 100 locations across the country, we are dedicated to enhancing the quality of life, dignity, and independence of all Canadians by providing customized care solutions for our clients. These are the moments that inspire, change, and encourage us; we call this the Bayshore difference.

As part of the Bayshore family, you can expect

  • Competitive salary and annual bonus

  • Regular Mon-Fri schedule with 1 weekend rotation every 5 weeks

  • Evening On-call (TBD)

  • On-call is every 8 weeks

  • Medical and Dental Benefit coverage

  • Paid Vacation and Personal Days

  • Paid company phone and Travel Allowance

  • Company discounts

  • Learning and Career Development Opportunities

  • Be part of Canada’s Best Managed Companies